Senior Implementation Specialist

Demand Driven Technologies was formed with the singular focus of enabling manufacturing and distribution clients to achieve breakthrough performance through the application of Demand Driven tactics and technologies. We are deeply committed to the principle that each and every client will achieve tangible and sustainable gains through the implementation of our solutions.

Responsibilities

  • Key member of the client success team charged with delivering our software products to customers
  • Drive excellence throughout the entire client lifecycle; from helping with services scoping in pre-sale, to product delivery and client satisfaction post-sale
  • Develop a vision for growing a robust Client Success department, to ensure efficient onboarding of clients as well as maintaining relationships with Clients that are using DD Tech solutions
  • Consult with prospects to capture their current state as it relates to supply chain, finance, and their business economics and develop a future state material flow
  • Perform detailed data analysis on client environments using Excel and other modeling tools, with the purpose of identifying opportunities for further business improvements
  • Maintains software documentation, guides, training manuals and other content
  • Assists with acceptance testing of new software features and modules, including writing and executing test cases
  • Responsible for meeting timely deadlines on client related projects, using project management skills
  • Ensures that all efforts are directed towards constantly improving client satisfaction
  • Performs or assists with other duties and projects as needed

Requirements

  • 10+ years of Supply Chain experience
  • 5+ years of experience leading teams
  • Customer service orientation
  • Excellent written and verbal communication
  • Strong time management and organizational skills
  • Self-directed towards generating excellent work outcomes
  • Ability to work in fast paced, changing environment
  • 4-year University degree required; DDP, DDL, CPIM, CSCP or CPM certification preferred
  • Able to travel up to 25%

Apply for this Opportunity today!

We offer great work/life balance, a fun team environment, competitive salary and a great benefit package.

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