A2A is a multi-utility leader in Italy with ~10 subsidiaries and ~30,000 employees, operating across Energy, Environment, and Networks.
Within Unareti (Networks), the mission is simple but demanding: keep electricity, gas, and water infrastructure ready—every day—for millions of people.
By 2019, materials planning wasn’t keeping pace. Investments in network development and maintenance were being postponed—and about 30% of those delays traced back to missing materials.
Service orders spanned investments, ordinary maintenance, and emergencies, yet materials were managed in silos across 3 central warehouses and ~40 peripheral depots (electricity/gas) plus a separate water network with 1 central and 5 peripheral warehouses.
Forecasts were unreliable, physical vs. accounting records didn’t match, and year-end inventories showed both overstock and stock-outs.
“We had non-organic materials management, low centralization, and dirty data—consumption recorded ex-post, physical and accounting mismatches. When emergencies hit, missing material caused trouble.” — A2A / Unareti
For A2A, materials are the backbone of its operations—everything from cables and valves to fittings and safety equipment used in maintenance and expansion projects. But by 2019, planning was fragmented.
Each department ordered materials differently, forecasts were unreliable, and data in legacy systems was inconsistent. As a result, planners faced constant rework, while warehouses suffered both overstock and stock-outs—especially during emergencies.
“We had non-organic materials management, low centralization, and dirty data—consumption recorded ex-post. When emergencies hit, missing material created serious trouble.”
Investment projects, which form a major part of A2A’s revenue, were being postponed simply because materials weren’t available when field teams needed them.
To address these challenges, A2A partnered with PwC and adopted the Demand Driven MRP (DDMRP) methodology, supported by Intuiflow (formerly Replenishment+).
The initiative began in 2019 with formal training and a pilot to prove the concept. When the results convinced top management, the company approved a full rollout.
“DDMRP was something totally new for us. With PwC’s help, we ran projects in different logistics areas to solve our pain points.”
In early 2020, A2A selected Intuiflow as its DDMRP software—chosen for its functional coverage and user-friendly interface. Implementation began with the Electric division, followed by Gas and the Water cycle businesses.
Each rollout expanded the system’s use across investments, ordinary maintenance, and emergency operations.
Today, Intuiflow serves as the core planning and execution platform for spare parts and materials, connecting approximately 40 planners and materials managers across A2A’s logistics network of central and peripheral warehouses.
A2A understood that technology alone wouldn’t fix the problem. The project also focused on strengthening the pillars that make planning reliable—data quality, process design, and organizational structure.
The teams began with a full review of master data and information flows, ensuring accuracy before migrating into Intuiflow. They then redesigned key materials management processes:
On the organizational side, A2A introduced a new role—Material Planner—within each zone to bridge operations and planning. Change management and communication programs helped field teams understand how the new model improved service quality.
Integration with A2A’s existing systems (including IBM Maximo, SAP, TIBCO, and Blueworks) ensured a smooth flow of information across maintenance, warehouse management, and workforce management tools used by more than 800 field technicians.
After one year of go-live, the transformation delivered measurable results.
“We created a new way of planning materials—centralized, data-driven, and clear. Planners now use Intuiflow to monitor buffers and set the right stock levels.”
The company achieved:
The benefits extended beyond numbers. A2A established new relationships between logistics and operations, introduced clear performance metrics, and replaced uncertainty with visibility.
“We now have the right level of materials in our warehouses, realistic forecasts, and demand-based planning that reacts to real needs—not just past data.”
A2A’s success shows how Intuiflow can help even complex, asset-heavy organizations bring order and predictability to materials management.
Intuiflow is a unified, demand-driven platform that connects materials planning, scheduling, and execution in real time. Instead of firefighting shortages or re-planning manually, planners see live priorities, AI-optimized buffers, and one shared version of the truth across teams.
Intuiflow’s four connected modules help companies improve flow across every level of planning:
Materials Planning: Align inventory with true demand—prevent shortages and overstocks with AI-optimized buffers and automated replenishment.
Scheduling & Execution: Sequence production and field work to actual capacity and real priorities.
Sales & Operations Planning: Connect strategy, budgets, and operational reality with cross-functional visibility.
Demand Planning: Adapt plans dynamically as market or consumption patterns shift.
With Autopilot, Intuiflow’s embedded AI engine, inventory buffers and parameters are continuously tuned to reflect real-world changes—eliminating manual maintenance. Embedded analytics and Power BI dashboards deliver insight instantly, and integrations with existing ERPs and legacy systems keep deployment fast and seamless.
See how Intuiflow can help you centralize planning, cut inventory, and make operations more resilient.